Bringing your complaint to us

February 21, 2024

When a complaint is raised against a practitioner to the Joint Council for Cosmetic Practitioners (JCCP), it is important to understand the process that follows. The JCCP takes all complaints seriously and aims to address them in a fair and timely manner.

To assist us in investigating your complaint effectively, we kindly ask for specific information from you. This may include details such as the name of the practitioner, the nature of the complaint, and any supporting evidence you can provide. By sharing this information, you enable us to better understand your concerns and take appropriate action.

Our resolution process is designed to ensure that complaints are handled with care and professionalism. It involves a thorough review of the information provided, followed by an objective assessment to determine the appropriate course of action. Throughout this process, we remain committed to upholding the highest standards of ethics and integrity.

We encourage you to familiarise yourself with this document and the JCCP Complaints Policy to gain a comprehensive understanding of how complaints are managed by our organisation. Your cooperation and input are invaluable in helping us maintain the integrity of the cosmetic practice industry and uphold the well-being of patients. Thank you for entrusting us with your concerns, and rest assured that we are dedicated to resolving them in a transparent and effective manner.

Please click here to view our 'Conditions of Complaints'.

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